After you have booked a group/single tour with Shoestring, the entire administrative processing of your trip will take place via your myshoestring account. You will no longer receive a paper confirmation from us. All correspondence goes through your digital file. No need to worry about losing documents and it is even better for the environment too. All information about how to make a payment can be found below.
Tailor made holidays
Booking a Shoestring tailor made holiday works slightly differently in that your invoice will not be visible in your myshoestring account and will instead be sent to you directly (by email).
You must make payment by bank transfer. You are liable for any applicable bank charges for transfer (both sender and beneficiary). Please indicate as such when sending payment. Please include your booking/invoice number(s) as reference. We do not accept debit/credit card payments.
Invoices in Euros must only be settled with a Euro payment to our Euro account. Invoices in GB Pounds must only be settled with a GB Pounds payment to our GB Pounds account. Invoices in US Dollars must only be settled with a USD payment to our USD account. Details of all these accounts can be found below:
Additional info for international transfers:
Swift code/BIC: INGBNL2A
GB POUNDS payments:
Account number: 20371828
Sort code: 238859
US DOLLAR payments
ING Bank (Amsterdam)
Swift code: INGBNL2A
If the minimum number of participants is not met, we can decide not to let the trip continue. Fortunately, this is not often the case with Shoestring but should it occur, we will notify you no later than three weeks before departure. If you do not hear from us, you can assume that your trip will continue as planned.
After you have booked, should you decide not to take part in the trip due to personal circumstances, we will charge a cancellation fee. You can try to recover this from your cancellation insurance. For full details about cancellations, please look at our terms and conditions.