Privacy & cookies
Processing and security of personal data
When you use the services of Adventure Specialists B.V./BVBA/GmbH (hereinafter referred to as Adventure Specialists), we need certain information from you. The following brands are part of Adventure Specialists:
It is our policy to handle your personal data with the greatest care and transparency. We also process data, such as information requests, competitions and visits to our websites. The amount of data we collect depends on how you communicate with us. For example, if you book a trip with us, we ask for more extensive personal data than when you only request a brochure or surf our website.
Which data do we collect from you and what do we use it for?
Below is an overview of the data that we store when booking
- Details about you: first and last name, address, gender, date of birth, meal preferences and other travel preferences.
- Telephone number: it may be that we should contact you about your booking.
- E-mail address: you will receive an e-mail with the confirmation of your booking(s) that you have made.
- Identification documents: additional personal details are required for your trip, such as your passport or identity card details, including your passport number, place of issue, date of issue and expiration date. For some trips, a passport copy is required, for example for the preparation of your visa application or obtaining the required travel authorisation.
- Payment details: when you pay by bank transfer, your details are stored in our administration to link the payment to your booking..
- Contact at home: while you are travelling with us, it may be that we need to contact someone residing locally. We therefore ask you to fill in a telephone number for this person in the booking form so that we can make contact in case of emergency.
We also use your personal data for the following
- Details of your various contacts with us: you can call, email and approach us via social media. To continue to improve our service, we analyse all these contacts. For example, our telephone calls are recorded for training purposes.
- The use of our systems and services: to analyse websites, make them more user-friendly, offer social media and show relevant offers both on and away from our website.
- MyShoestring: your 'My-site' is your online profile. Besides booking information, your personal details such as: name, address, date of birth, telephone number and specific information and login details, are retained. We also keep the data from your previous bookings.
- Newsletters: you can receive newsletters and other offers from us. It is possible that we look at your interests and previous bookings when making and sending them. If you prefer not to receive newsletters and offers, you always have the option to unsubscribe via the link at the bottom of the newsletter.
- Competitions: if you have participated in a competition, we can contact you and inform you if you have won. We also use this data to analyse our competitions, helping us to make them more fun!
- Review and survey: you can help other travellers with your review. By sharing experiences, you give others an even better picture of Adventure Specialists or a specific journey. We review the answers you provide in our survey in order to further improve our services.
- Tailor made advice: if you visit our website, like us on Facebook or make a booking with us, we remember what it is you like. We also use your data to improve our services and websites. Adventure Specialists will request your permission as required by law.
Contact, check, change or delete data and complaints
Upon request, we will indicate where and how we process your personal data. Furthermore, you can request, correct, supplement, delete or protect this data under certain circumstances, for example if they are factually incorrect. This may mean that you can no longer use (part of) our services. You can contact us about this at [email protected] .
Retention periods
We will retain your personal data for as long as is reasonably necessary for the purposes described on this web page. Legislation, among other things, might make it necessary to keep data longer.
Foundations
Based on legislation, we must indicate which principles are used in the processing of your personal data. This mainly involves the processing of data based on 1) an agreement, 2) a legitimate interest of Adventure Specialists, 3) a given consent and 4) in connection with a legal duty.
Data Security
Cookie policy
Adventure Specialists and third parties use cookies and other techniques (collectively called cookies) to analyse websites, make them more user-friendly, offer social media and show relevant offers both on and away from the website. By using our website(s), you agree to this.
A cookie is a small text file that is placed on your computer or other equipment when you visit a website. By placing these cookies, Adventure Specialists can serve you better in the future. Both Adventure Specialists and other parties with whom we cooperate (such as Google) can place cookies on your computer and other devices.
Adventure Specialists distinguishes different types of cookies:
- Functional cookies are used to promote user convenience so that you do not have to make the same selection or log in again if you have done so before.
- Transaction cookies are used if you have made a booking and, if applicable, to pay our partners commissions.
- Monitoring / Analytics cookies are placed on behalf of other parties such as Google Analytics, Hotjar and Visual Website Optimizer. This allows Adventure Specialists to map search behaviour and adjust its services accordingly so that we can serve you even better as a (potential) customer.
- Marketing or targeting cookies are placed to preserve your interests so that both on and away from the Adventure Specialists websites, offers are made that are in line with your wishes / interests. Adventure Specialists can also no longer automatically display offers if you have already used them or if you have already seen them a few times. Without these cookies, there is the chance that you will see irrelevant advertisements from us more frequently. We would like to note that it is also possible to find advertisements from Adventure Specialists without cookies.
Which third parties place cookies via the websites of Adventure Specialists?
Adventure Specialists works together with third parties in the fields of social media, visitor statistics, advertisements and video streaming that also place cookies. Among other things, the following companies are partners of Adventure Specialists: Google (Analytics, Adwords, Youtube), Bing Search Marketing, Tradetracker (Affiliates), Facebook, Instagram, Website Optimizer, Criteo and Hotjar. For more information about how these parties deal with cookies, you need to read their privacy terms, such as for Google Analytics and Visual Website Optimizer , Facebook and Criteo.
Do you have an interest in placing cookies?
Cookies enable us to analyse surfing behaviour and thereby make offers that are relevant to you. For example, you will not repeatedly see an offer that does not match your wishes. We are continuously improving our online service thanks to data derived from trends and behaviour on our websites.
Can you delete cookies?
You can always delete the cookies on your device via your browser. You can also decide whether you want to accept cookies. Cookies are automatically accepted in most web browsers. You can set your browser so that cookies are refused. We would like to point out that the use of cookies can limit your use of our website (and other websites). You can disable the use of Google cookies by going to the Google opt-out page.