General

Below you will find information about why to choose Shoestring, prices and guaranteed departures, taking an option, extending your trip, accepted ages of children and group composition.

Why do travellers choose Shoestring?

At Shoestring, we have a specialised team waiting to offer you the best group tours. You can find even more reasons to choose Shoestring here.

Can I extend an existing trip?

It is certainly possible to extend your trip! If you would like to extend then please indicate this on the booking form. Once your booking has been made, we will contact you by email as soon as possible to let you know the possibilities and costs. Only when you agree with this will your booking become finalised. If you do not agree with the proposal, then you are not stuck with the booking. With some trips, we also have a standard extension that you can choose, this is described below the day-to-day program.
Keep in mind that there may be additional costs for flights, airport transfers and additional hotel nights.

How do I know that a trip suits me?

All of our tours have a clear day-to-day program in which the journey is described in detail. By reading this description carefully, you will learn what the trip entails, the route you will follow and whether it meets your needs. You can also take a look at the optional excursions in order to get an idea of what you can do during the trip.

When is a trip guaranteed?

Each trip needs a minimum number of participants before it is guaranteed to run. As soon as the minimum number of participants is reached, you will see the label 'guaranteed' on the departure date, under the 'dates and prices' tab. You can then be sure that the trip is guaranteed. The minimum number of participants is shown in the right-hand column for each trip.

What exactly does the price and departure guarantee mean?

The price guarantee means that your booking amount will not be increased after your booking is confirmed. Any price increases implemented post-booking will not be charged to you (excluding emergencies). The departure guarantee means that we guarantee that the trip will proceed as soon as it has a guaranteed departure. Therefore, you won’t need to worry about whether or not the trip will run!

Can I already see what the group composition is before I book?

The group composition of the trip will be visible next to the departure date as soon as a total of three travellers have an option or a booking and/ or when the trip has a guaranteed departure. If the group composition is not yet visible, you can always contact us.

Where can I find more information about the tour leaders?

Want to know more about our great tour leaders? You can! Take a look at our special tour leader page where they briefly introduce themselves.

Can I also reach Shoestring outside of office hours (in an emergency)?

In case of emergency such as a last minute cancellation (within 24 hours of departure), delays, hospital admissions or other emergencies you can reach us on our 24/7 emergency number: +31 (0) 6-53313932.

I have a complaint, where/ how can I submit it?

In the event that you have a complaint about one of our trips, you must submit this in writing by e-mail. You can submit your complaint by sending an email to [email protected]. We will then take up contact with you.