Why do travellers choose Shoestring?
At Shoestring, we have a specialised team waiting to offer you the best group tours. You can find even more reasons to choose Shoestring here
Can I extend an existing trip?
It is certainly possible to extend your trip! If you would like to extend then please indicate this on the booking form. Once your booking has been made, we will contact you by email as soon as possible to let you know the possibilities and costs. Only when you agree with this will your booking become finalised. If you do not agree with the proposal, then you are not stuck with the booking. With some trips, we also have a standard extension that you can choose, this is described below the day-to-day program.
Keep in mind that there may be additional costs for flights, airport transfers and additional hotel nights.
How do I know that a trip suits me?
All of our tours have a clear day-to-day program in which the journey is described in detail. By reading this description carefully, you will learn what the trip entails, the route you will follow and whether it meets your needs. You can also take a look at the optional excursions in order to get an idea of what you can do during the trip.
When is a trip guaranteed?
Each trip needs a minimum number of participants before it is guaranteed to run. As soon as the minimum number of participants is reached, you will see the label 'guaranteed' on the departure date, under the 'dates and prices' tab. You can then be sure that the trip is guaranteed. The minimum number of participants is shown in the right-hand column for each trip.
What exactly does the price and departure guarantee mean?
The price guarantee means that your booking amount will not be increased after your booking is confirmed. Any price increases implemented post-booking will not be charged to you (excluding emergencies). The departure guarantee means that we guarantee that the trip will proceed as soon as it has a guaranteed departure. Therefore, you won’t need to worry about whether or not the trip will run!
Can I already see what the group composition is before I book?
The group composition of the trip will be visible next to the departure date as soon as a total of three travellers have an option or a booking and/ or when the trip has a guaranteed departure. If the group composition is not yet visible, you can always contact us
Where can I find more information about the tour leaders?
Want to know more about our great tour leaders? You can! Take a look at our special tour leader page
where they briefly introduce themselves.
What exactly does a single tour entail?
A single tour is a tour especially for single travellers. Will you travel alone and do you want to travel with others also traveling by themselves? Then a single tour is just what you are looking for! Would you like to travel with your best friend, brother, sister, colleague, neighbour, mother, etc.? Then you can also join a single tour, provided you match the age category
What is the difference between a single tour and a regular group tour?
Compared to our regular group tours, the routes and conditions of our single tours are identical. The only differences are that couples are not allowed to participate in single tours and that our single tours are categorised by age. If you fall just outside the age category but would like to join a single tour, we will make an exception to this rule. We will allow travellers who are a maximum of 1 year younger or 1 year older than the indicated age category of the tour. If the age difference is greater then a year then if you travel together with someone who does belong to the targetted group, we often will make an exception for you.
Is a single tour a dating tour?
NO, ABSOLUTELY NOT ... our single tours are not dating tours. The aim of the single tours is getting to know a country together with other solo travellers.
Do you have a brochure with an overview of all single tours?
We do not produce a physical brochure due to our sustainability stance. Here you will find all information about our single tours
. If you have any questions, you can always take up contact
with one of our travel specialists by calling or emailing us.
Can I also reach Shoestring outside of office hours (in an emergency)?
In case of emergency such as a last minute cancellation (within 24 hours of departure), delays, hospital admissions or other emergencies you can reach us on our 24/7 emergency number: +31 (0) 6-53313932.
I have a complaint, where/ how can I submit it?
In the event that you have a complaint about one of our trips, you must submit this in writing by e-mail. You can submit your complaint by sending an email to [email protected]
. We will then take up contact with you.